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FAQs

Mirror Care uses a mixture of human interaction and technology to provide additional reassurance to the Individual, regarding their safety and well-being in their own home environment, thereby, promoting independent living.

Mirror Care operators can communicate by voice and/or by sight with the Individual 24 hours a day, 7 days a week.

We use technology in a new way. There is much research which shows that the elderly and infirm do not get on well with technology; finding it difficult to set up; remember to charge and how to operate. Mirror Care does  all of this. The Individual need do nothing other than answer to Mirror Care by voice, or initiate a call by voice or simply by pressing a button. Mirror Care is not big brother. The system monitors the well-being of the Individual and alerts our Mirror Call operators to a potential issue, from there on it is all real human interaction.

Mirror Care can provide “peace of mind” for the Individual, knowing that 24 hour contact is available if required. This reduces stress and gives them confidence to continue living in their own home.

Mirror Care is beneficial for people with reduced mobility; vulnerable Individuals, or people in isolated circumstances. Mirror Care reduces isolation with its regular contacts through the day. Mirror Care social network is available to all subscribers should they choose. This enables like-minded people to communicate with one another via Mirror Care operators.

Mirror Care also lowers the stress on the family members and friends enhancing their health and well-being. Knowing there is an extra layer of support and assistance for their loved ones is an obvious benefit.

Mirror Care support makes a positive contribution to helping people remain safely in their own homes.

Peace of mind: the bottom line for most people is they want to do the best they can for their loved one, the last thing that anybody would want is to feel guilty.

The standard package includes three incoming calls per day, 24/7 monitoring, all of which helps to combat loneliness.

Other packages are available for charities, local authorities and NHS users.

No. Mirror Care is a separate company. Mirror Care may often be the first port of call for the Individual. Mirror Care will call the Individuals care provider where and when appropriate.

Mirror Care requires no set-up or management of technical equipment, by the person receiving the Mirror Care service. A home survey will find out what devices will best suit the individual’s requirements. Contact to Mirror Care services is either by voice or the press of a simple button, whichever suits the Individual best.

CCTV is when you go online and by an internet based camera. This is not what Mirror Care is. Mirror Care is a unique device that has been specially designed and developed to enable people to remain in their own home for as long as possible.

Video calls on a regular basis. Mirror Care’s sophisticated motion sensors, intelligent cameras, panic button, voice controlled device and smoke detectors confirm all is well and/or assistance is required.

There is an initial setup and installation fee the Mirror Care wall unit and control hub and sensors this can vary on location typically less than £500. From then on there is a monthly fee of £300, there is a minimum 12-month contract.

We make a massive effort to make it relevant, we make no pretence of getting it right all the time but we will do our best to get to know the person we are monitoring. Our operators will have a database backed by personal information in line with the pre-agreed consent model which could well include what happened in one of the soaps last night and is everything okay.

No. Unless it is specifically agreed with the Individual, Mirror Care only holds information on current medication. With agreed consent, Mirror Care can contact other care providers or family and friend.

Yes, if the relevant GP practice has downloaded the Mirror Care app we can broker a call with your own GP. Alternatively, we can broker a call with an online GP.

Yes, there may be a small fee to broker the call (50p) assuming typical setup. Providing relatives or friends have installed the Mirror Care app (which is free) then they can have two-way video communication for hours free, in addition Mirror Care Social actively encourage family, old and new friends to call.

Mirror Care will know of a power cut as soon as it happens. The sensors it uses transmit their data all the time along with their battery status. Any change to that status triggers an alarm back at Mirror Care headquarters and we take action.

Not completely but is a great help because Mirror Care turns two points of contact today into five points of contact a day. We will also encourage our elderly and infirm to talk and see other members of the Mirror Care Social network, friends, relatives home and abroad and the Mirror Call operators themselves. We try to keep the numbers of Mirror Call operators working with each elderly and infirm to a tight team who become known faces and familiar with likes and dislikes, hobbies and, of course, their state of wellbeing.

We switch Mirror Care into Guardian mode so that it becomes a very sophisticated alarm and CCTV recording system protecting your property.

This will continue until the Individual returns home or the home is sold/rented to someone else, or the contract ends and is not renewed.

The data kept is in the form of sensor data and on-going log data of the interactions between the elderly and infirm and Mirror Call operators. The former is used to identify possible events that may need Mirror Care to intervene and show general wellbeing (for instance, they are moving less and less – a sure sign of increasing frailty). It is stored in cloud memory (ie across many servers and impossible to hack). After a year after a contract has not been renewed, all data is archived (ie taken off-line). The reason for the year long retention of data is in case an investigation is initiated for some reason. The data may be pseudonymised (removal of all personal identifiable data) and shared for academic research purposes.

Everything Mirror Care does is based around a pre-agreed consent model. The consent model is monitored by an independent Board of Ethics chaired by James Leeming, an expert on medical information protocols and consent models and our Data Protection Officer. You can contact James and our board of ethics at any time if you have a problem/complaint or even a question “What if…” To find out more contact James on james.leeming@mirrorcare.co.uk.

No. Mirror Care works in addition to current carers e.g. if current carers visit twice daily Mirror Care provides a further three contacts via video link (on standard contract) Mirror Care is also providing 24 hour monitoring of the home situation.